Acquirements
- What to do in a crisis environment
- Telephone communication
- Communication with difficult customers
- Use of hypnotic language
Tutors
![Devrim Ersöz](https://files.borfin.com/public/image/23378655c41043e689ad32143488414c/23378655c41043e689ad32143488414c.png)
Devrim Ersöz
Management Consultant and Author
Course Content
13 chapters13 videos58 minute total time
Introduction
- Introduction01:12
Perception of Sales Over the Phone
- Perception of Sales Over the Phone02:21
Common Misconceptions
- Common Misconceptions05:44
Approach to Phone Sales
- Approach to Phone Sales02:06
Customer Expectations
- Customer Expectations03:59
Preparation Process
- Preparation Process02:12
Making an Effective Opening
- Making an Effective Opening06:04
Asking Questions and Listening
- Asking Questions and Listening04:52
Effective Product and Service Presentation
- Effective Product and Service Presentation02:54
Hypnotic Language
- Hypnotic Language09:53
Selling to Different Customer Profiles
- Selling to Different Customer Profiles04:05
Objection Handling
- Objection Handling08:39
Closing the Sale
- Closing the Sale04:11